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Irrespective of industry, organisation and job role, every worker has customers that they provide a service to. The quality of that service is a key differentiator. Customers return when it is positive and are driven away when not. In this course, we outline the fundamentals for supplying quality customer service.
This course is designed for all people leaders, supervisors and managers as well as those moving toward leadership and management roles. The concepts and skills are designed to help expand your knowledge, skills and confidence to lead and manage teams in the modern workplace.
This course is from the ready2manage range, which delivers essential personal skills, behaviours and values that will help you and your team to realise its full potential. Topics covered in this course include: introduction to quality customer service; your paradigm; customer expectations.
