Back in the mid-90’s (long ago in another century!) my first instructional design job was with a CBT company. CBT stood for Computer Based Training and we created hand-coded training programmes that were delivered to our client’s employees on CD ROMs or even loaded up to laptops which then made the training rounds.
The adoption of eLearning and online learning has never been higher; in fact, the global eLearning market is expected to soar to USD 374.3 billion by 2026. Of course, the LMS remains central to the delivery and tracking of all that eLearning, but today’s LMS can actually do so much more!
Companies asking for feedback just feels relentless, doesn’t it? You finish a phone call and you’re asked to stay on the line to answer a ‘short’ survey, and THEN you get a follow up text message where you’re asked to rate the service you received.
